About Order Placing

  • How to place an order?

To help you place the first order, we’ve prepared guidance for you. Click for details:

https://www.ledin.net/pages/order-guidance.

We will begin to process your order upon receipt of your payment and an email will be sent to you for order confirmation then.

You may check order status and track the parcel(s) in My Orders after logging in your account on our site. You may click here for more Shipping Information about shipping.

  • Any discount?

We provide first order discount 10% off for every LEDIN SHOPPER. CODE: FIRST 10.

In addition, we are also continuing to update more preferential campaigns, please visit our website homepage for details: https://www.ledin.net/.

If you like LEDIN style, it would be great for you to subscribe to our Email to be the very FIRST one receiving all the the latest style updates, event invites and sale alerts of LEDIN! We offer extra 15% off to every LEDIN subscribers.

 

  • Payment method?
Pay With Credit/Debit Card We support general credit card and debit card payment. Please note that LEDIN does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
Pay With Paypal
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on “Pay with Debit/Credit Card” and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
  • Customs duties?

For international orders, import duties, taxes, and charges are not included in shipping cost. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers.

Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that LEDIN cannot declare purchased items as gifts or list an amount lower than the actual product price according to customs regulations.

Other taxes: Sales tax free.

 

If you have other questions, please feel free to contact our Customer Service via customer@ledin.net for help.

 

About After-Sales

  • Is there any notification about the order processing?

Email Notification About The Processing Of Your Order:

After your payment for the order, an email will be sent to you for order confirmation.

Once the order has been shipped out, we will send you a shipping confirmation email with the package tracking number.

When your order is finally completed, we will also send an order completed confirmation email to you.

  • How to get contact with us?

If you have any questions, please feel free to contact our customer service by Email customer@ledin.net or FB Messenger@Ledin.Official. We will try our best to work out the most appropriate solution for you.

  • Can I apply a return or refund if I am not satisfied with the product?

We offer Easy Returns and Refund. Customers have the right to apply for a return within 14 days of the arrival of the item. 

  • Who will bear the refund cost?

If the return is by the consumer, the shipping cost must be borne by the consumer. Specific charges should be based on the carrier of your choice.

For our reasons, if the goods received are damaged or incorrect, the consumer does not have to pay the shipping charges for this reason. There are no return fees charged to consumers for product returns.

  • Does LEDIN support exchange?

We offer item exchange service if it is eligible for an exchange. We are always trying to work out proper solutions for the after-sales issue, only to protect the right of our customers maximally.

To learn the details about our refund policy, please click on https://www.ledin.net/pages/refund-policy.

  • How to cancel an order?

We accept cancellations before shipping and production of products. In case of cancellation, a full refund will be given. If you want to cancel your order, please contact our customer service via customer@ledin.net to apply for the cancellation. Remember to inform us your order ID and the reason of your cancellation so that we can better help you process the issue.

When your order has already been shipped, you can also contact us. If customer service confirms that the order has not been sent by the logistics yet, it can be canceled.

 

About Delivery

  • Delivery areas?

We accept orders worldwide, and the scope of delivery basically covers all parts of the world, except for some countries and areas listed below. And if you are not sure whether your country is within delivery areas, please contact our customer service via customer@ledin.net to learn the actual situation.

Continent

COUNTRIES BEYOND THE DELIVERY AREAS

Asia

India, Nepal, Laos, Myanmar, Brunei, Cambodia, Sri Lanka

Syrian Arab Republic, Iran

Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan

Europe

Moldova, Estonia, Lithuania, Bulgaria, Gibraltar, Serbia Belgium, Ukraine

South America

Peru, Argentina, Colombia, Uruguay, Paraguay

Central America

Panama

Africa

South Africa, Madagascar

 

  • Delivery time?

The delivery time frame for an order is divided into two parts:

Processing Time

2-3 days

Shipping Time

7-15 business days

We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

 

  • Shipping fee?

Orders over $79.00

Free Standard Shipping

Orders below $79.00

Standard Shipping:

General Shipping Fee $10.00 

Europe Shipping Fee $15.00

 

  • Delivery methods?

At present, we only provide Standard Shipping, and we do not support Express Shipping yet, nor do we support the option of Expediting Shipment. Sorry for the inconvenience. We will continue to work hard to develop these business services in the future.

 

  • Delivery Notes

Shipping is not available for P.O. Boxes and APO/FPO addresses.

Shipping begins when you receive shipping confirmation email with the tracking number and order ID.

Most orders are shipped within 3 days after payment confirmed.

Please note that there may exist some delay on the delivery due to the influence of Covid-19.

 

About Size

  • Where to know the size information of the product?

We provide the corresponding size chart for the products in the store. Please click on the Size Chart on the product page to learn about the specific size information of the clothes.

And please note that sizes can vary from 2-4 centimeters because they are measured by hand. 1inch=2.54cm The size matched on a label can differ from the one you have ordered.

  • How to get the right fit?

To help you find the right fit, we’ve created the Standardized Size Guide for your reference. Click: https://www.ledin.net/pages/size-and-fit-guide.

If you still have any questions, please feel free to contact our Customer Service via customer@ledin.net.

 

About LEDIN

  • What kind of brand is LEDIN?

Founded in 2010, LEDIN is a young and energetic fashion brand created to protect girls’ curiosity, unique colors and their pursuit of independence, freedom, and romance regardless of age. We hope to arouse people’s thinking, motivate them to pursue a new life pattern and enjoy themselves in the process with the spirit of continuous exploration and multi-faceted style that we support firmly.

LEDIN has many offline stores and places great importance on the quality of clothes. She has been committed to applying more fabric technology to the production of clothes, cooperating with many well-known designers and illustrators, only to bring customers a better wearing experience.

「You are not just who you are now」 is the value for us.

 “Be ANOTHER, joys around.” LEDIN be with you, explore with you, innovate with you and enjoy with you.

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